Monday, March 14, 2011

My Sony DSC W370 – Cyber-Shot Camera – Problems

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Today’s Blog Post


My Sony DSC W370 – Cyber-Shot Camera – Problems
I am writing this today about my Cyber-Shot Camera by Sony. Just because no one else has shared their problems.

I searched the Internet when I had problems and all I could get was all the wonderful stuff about it. When it breaks down and doesn’t work – it aint so wonderful anymore. Worse yet when you speak with the store that you get it from and the initial warrantee(store) or 90 days has run out – you are out of luck.

In fact when the one store clerk just rolled her eye balls when I used the word “Sony” in the same sentence with the word “problem” and then said, “Well sir that is what lot of people are finding. You need to look at a Samsung camera. Their service is very good!”

I knew when I heard that I had a problem.

Looking on the Internet again I found the Sony repair folk. They are not too far away – just down the road in Whitby, Ontario on Cannon Court. Sony on Cannon – seemed comical if you wanted service. Now I know it is not spelled the same – but it was funny… at the moment… and when you are uptight about the stupid camera that may never get fixed… you need funny!

Packed it up… shipped it away and waited. Then it came back… REPAIRED!

The packing slip work order stated
DATE OPENED 21-FEB-11,
DATE RECEIVED 25-FEB-11
DATE DIAGNOSED 01-MAR-11
DATE REPAIRED 01-MAR-11
DATE COMPLETED

The mother board had to be replaced.

REPAIRED BY OSMOND – INSPECTED BY SANDRA

Woooieee!

Thanks folks! It works now!!!!

But the CYBER-SHOT W370 is not what the old, or my first, CYBER-SHOT was. It was a Cyber-Shot DSC T1 – solid little metal body, Carl Zeiss Lens and it performed very well for about 5 years. That is about 20,000 photos later and in many parts of the world as we traveled.

The DSC T1 was so good that I was not hesitant about buying the new Cyber-Shot W370.

But they are not the same.

The video feature on the W370, set at 720, is a pain in the Butt! The sound quality is so bad – I could get better out of two Tin Cans with a piece of string between them. The VGA setting is a little better… but the video is of lower quality.

The focus on the 720 is ridiculously slow. Move the camera or have the subject move even a little bit and it is out of focus for a good two seconds. And an out of focus video done in 720 – is like maybe a 150 or less camera! Useless!

Now after having dealt with and had to cope with the lousy video quality… I could still take photos… but then the camera died with these examples of the screen shot and the camera’s photo shot… both were the same.

Nope… I doubt that I will go Cyber-Shot again… not unless it is lot like the Sony Cyber-Shot DSC T1!

But then what do you buy and how do you know what to get?

Who do you trust as an ordinary, non professional photographer? I don’t know…

I write this today to let other Cyber-Shot folk know that all the good stuff written needs some of the other side.

The camera is working good today (all except the crappy 720 video). And it will work good for longer with Sony’s offer of an extended Sony Care Program – at
1 year for $49.99
2 year for $69.99
3 year for $89.99
4 year for $139.99

Now remember that I bought it for about $175 (on special introductory price).

Why would I want to spend nearly $500 on something that doesn’t work well?

Nope… I may have to get one the Care Programs – just so I am not stuck without any help at all.

I love Technology but what a pain at times… what a pain!

I would love to hear back from you about your Cyber-Shot issues too. The email is “ murrya.lincoln@gmail.com  ”

~ Murray Lincoln ~
http://www.murraylincoln.com/  

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