Communicatitis- The way that we speak to each other - Sheesh

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Today’s Blog Post


Communicatitis- The way that we speak to each other - Sheesh

The Following is written by Dan Pallotta. Dan Pallotta is an expert in nonprofit sector innovation and a pioneering social entrepreneur. He is the founder of Pallotta TeamWorks, which invented the multiday AIDSRides and Breast Cancer 3-Days. He is the president of Advertising for Humanity and the author of “Uncharitable: How Restraints on Nonprofits Undermine Their Potential.” ( I never wrote the introduction either… all copied from another source. ML)

If you are part of Linkedin.com you might have caught this already.

If you are part of the hbr.org you might have read it also at http://blogs.hbr.org/pallotta/

Dan I am so impressed with what you have said, I want others to see and read it as well. So without your permission I copy it into my Blog today – giving you full credit. Oh by the way – we have never met. I am only a follower or your work.

Dan Pallotta writes…quote
“I'd say that in about half of my business conversations, I have almost no idea what other people are saying to me. The language of internet business models has made the problem even worse. When I was younger, if I didn't understand what people were saying, I thought I was stupid. Now I realize that if it's to people's benefit that I understand them but I don't, then they're the ones who are stupid.

There are at least five strains of this epidemic.

Abstractionitis
We have forgotten how to use the real names of real things. Like doorknobs. Instead, people talk about the idea of doorknobs, without actually using the word "doorknob." So a new idea for a doorknob becomes "an innovation in residential access." Expose yourself repeatedly to the extrapolation of this practice to things more complicated than a doorknob and you really just need to carry Excedrin around with you all day.

Acronymitis
This is a disease of epic proportions in the world of charity. I was at a meeting just two days ago at which several well-meaning staff members of a charity were presenting to their board, and the meat of their discussion revolved around the acronyms SCEA and some other one that began with "R" that I can't recall. In the span of three minutes these acronyms must have been used eight times each. They were central to any understanding of the topic at hand, but they were never defined. So I had not the vaguest idea what the presenters were talking about. None. Could have been talking about how to make a beurre-blanc sauce for all I know.

Valley Girl 2.0
My partner and I were at a restaurant in the San Fernando Valley five years ago, and a real-live Valley girl was sitting in the booth behind us talking on her cell phone. We couldn't stop listening to her. She had a world-class ability to string together half-sentences devoid of any substance whatsoever. And yet you felt as if something important were being discussed! "And she was like, ummm, and I was just like, you know, umm, no way, really, like, yeah, and when she was like that, I was just like..umm...." She could go on in this way for extended periods of time without mentioning any actual people, actions, or thoughts. There's a business version of this illness. It involves the use of words such as "space," "around," "synergy," and "value-add" with a healthy dose of equivocators like "sort of" and "kind of" to ensure that there is no commitment to anything being said: "I'm in the sort of sustainability space around kind of bringing synergistic value-add to other people's work around this kind of space." Oh, OK, that explains it.

Meaningless Expressions
I wrote about the phrase "thinking outside the box" recently and how overused and utterly misunderstood the expression is. There are many more. Another term that has lost its meaning is "Let's exceed the customer's expectations." Employees who hear it just leave the pep rally, inhabit some kind of temporary dazed intensity, and then go back to doing things exactly the way they did before the speech. Customers almost universally never experience their expectations being met, much less exceeded. How can you exceed the customer's expectations if you have no idea what those expectations are? I was at a Hilton a few weeks ago. They had taken this absurdity to its logical end. There was a huge sign in the lobby that said, "Our goal is to exceed the customer's expectation." The best way to start would be to take down that bullshit sign that just reminds me, as a customer, how cosmic the gap is between what businesses say and what they do. My expectation is not to have signs around that tell me you want to exceed my expectations.

Abstract Valley Girl 2.0 Acronymitis Using Meaningless Expressions
This is when you combine the four diseases above. So you get phrases like, "You should meet this guy with the SIO. He's sort of this kind of social entrepreneur thinking outside of the box in the sustainability space and working on these ideas around sort of web-based social media, and he's in a round two capital raise in the VP space with the people at SVNP." How many times have you heard what you now recall to be precisely this sentence?

This would all be funny if it weren't true. People just don't make sense anymore. You'll save yourself a lot of trouble if you internalize this. Observe it, deconstruct it, and appreciate just how ridiculous most business conversation has become.

You will gain tremendous credibility, become much more productive, make those around you much more productive, and experience a great deal more joy in your working life if you look someone in the eye after hearing one of these verbal brain jammers and tell the person, "I don't have any idea what you just said to me."

End Quote – Thanks Dan.

Over the next few days I am attending a conference where almost 100% of the people presenting their material will be speaking in one of these modes. For sure they will be speaking Acronymitis and also with Meaningless Expressions.

By the time Sunday evening arrives I will be speaking Valley Girl 2.0.

Today I am to be in a prison for a meeting. I will be walking with ordinary people… and led by some one that speaks in Acronyms. It ought to be a delightful day when I keep asking and saying, “I didn’t understand any of your words. What did you just say?”

Oh Boy! How honest can you be with the Government?

~ Murray Lincoln ~
http://www.murraylincoln.com/